Frequently Asked Questions
bajivi FAQ — Answers to All Your Questions
Get detailed information in one place about accounts, deposits and withdrawals, bonuses, games, and security.
Welcome to bajivi. On this FAQ page we have provided clear and detailed answers to the most common questions about using our platform. From opening an account to depositing money via bKash or Nagad, withdrawals, bonuses, cricket betting, and responsible gaming — you will find straightforward information on each topic below. If you cannot find an answer to your question here, our 24/7 live chat support is always ready to help.
Account and Registration
To open an account at bajivi you need an active mobile number and an email address. During registration you will need to provide your name, date of birth, and a password of your choice. Please note that this platform is for users aged 21 and above only. Register with accurate information — it will make the verification process easier later.
No, each person may only have one account at bajivi. Creating multiple accounts is a violation of our rules and may result in account suspension. If you are having trouble accessing your account, please contact us via live chat for assistance.
First, use the "Forgot Password" option and reset your password using your registered mobile number or email. If that does not resolve the issue, get help from the bajivi login page or contact our 24/7 live chat support directly.
Before large withdrawals, bajivi may ask you to verify your identity. You will typically be asked to upload a photo of your national ID card or passport along with a selfie. Providing clear, accurate images will speed up the verification process. Live chat support is available for any assistance you need.
Yes. The bajivi website is fully mobile-responsive, so you can easily log in from any Android or iOS browser. You can play all games and make transactions without downloading a separate app.
Deposits and Withdrawals
Deposits from bKash to bajivi are usually instant — in most cases your account balance will update within a few seconds to a few minutes. The minimum deposit amount is ৳500. If there is a delay for any reason, contact live chat with your transaction ID.
Yes, Nagad is a supported payment method at bajivi. Both deposits and withdrawals can be made through Nagad. The minimum deposit is ৳500 and the minimum withdrawal is ৳800. Withdrawals are typically processed within 5 to 30 minutes.
bajivi currently supports five deposit methods: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500 for each method. Mobile banking options are the most popular for fast and hassle-free transactions.
Withdrawals from bajivi are typically processed within 5 to 30 minutes. The minimum withdrawal amount is ৳800. There are no hidden fees on withdrawals. However, identity verification may be required before your first withdrawal.
Bank transfer withdrawals are usually completed within 5 to 30 minutes, though slight delays may occur depending on the bank's processing time. Major banks including Dutch-Bangla, City, BRAC, Islami, and Sonali Bank are supported. The minimum deposit amount is also ৳500.
First, note down the transaction ID or reference number from your bKash, Nagad, or banking app. Then contact bajivi's 24/7 live chat with that information. Our support team will quickly verify the matter and resolve it.
Games and How to Play
To bet on BPL matches at bajivi, log in to your account and go to the cricket section. Select a match, choose your bet type (match winner, total runs, wickets, etc.), and enter your stake. Review the odds carefully before placing a bet. You can also place bets during a match using the live betting option.
RTP (Return to Player) is the average percentage of total bets that a slot game returns to players over the long term. A higher RTP means theoretically more returns for the player. All slot games at bajivi come from reputable providers including Pragmatic Play, PG Soft, and JILI, and fair play is fully ensured. To find the RTP of a specific game, check that game's information page.
Yes, live casino games are available in the bajivi casino section. Live dealer games from top providers such as Evolution Gaming and Ezugi — including live roulette, live blackjack, and more — are available. You get a real-time interactive experience with actual dealers.
Aviator (Spribe) is a crash game. A plane takes off and a multiplier keeps increasing. You need to press the "Cash Out" button before the plane crashes. The longer you wait, the higher the multiplier — but if it crashes you lose your entire bet. Strategy and decision-making are at the heart of this game.
Yes, betting on international cricket tournaments including the T20 World Cup and IPL is available at bajivi. From Bangladesh Tigers matches to leagues around the world — check the cricket page for the latest available matches.
Bonuses and Promotions
New members receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. For example: if you deposit ৳1,000 you will receive a ৳1,000 bonus, giving you a total balance of ৳2,000. To withdraw this bonus, you must wager the total amount 25 times (wagering requirement 25x).
A 25x wagering requirement means you must bet an amount equal to the bonus multiplied by 25 before you can make a withdrawal. For example: if you receive a ৳1,000 bonus, you must wager ৳1,000 × 25 = ৳25,000. This wagering can be completed gradually across any game.
bajivi has five VIP levels: Bronze, Silver, Gold, Platinum and Diamond. Weekly cashback is available based on your level — up to 0.2% at Bronze, 0.4% at Silver, 0.6% at Gold, 0.8% at Platinum, and 1.0% at Diamond. The more you play, the higher the level you can automatically move up to.
bajivi's welcome bonus goes up to a maximum of ৳10,000. That means even if you deposit ৳10,000 or more, the bonus will not exceed ৳10,000. For example: if you deposit ৳22,000, the bonus is ৳10,000, making your total balance ৳32,000.
In general, the bonus can be used on most of bajivi's slots, live casino, and sports betting games. However, some games may count differently toward wagering requirements. To see the exact terms and conditions, visit the Terms & Conditions page or ask via live chat.
Security & Responsible Gaming
bajivi uses SSL encryption technology, which keeps your personal and financial information fully encrypted. Our platform ensures fair play and uses secure payment gateways. Your data is never sold to third parties.
The minimum age to play at bajivi is 21 years. This is a mandatory requirement. Date of birth is verified at the time of registration and proof of age documents may be requested if needed. Underage individuals are not permitted to play.
bajivi takes responsible gaming seriously. If you would like to temporarily or permanently close your account or set a deposit limit, please make a request directly via 24/7 live chat. For more details, visit the Responsible Gaming page.
Yes. bajivi believes gaming should be enjoyable, not addictive. If you feel that gaming is having a negative impact on your life, contact us via live chat — we will help you set limits, take a break, or close your account. For more information, visit the Responsible Gaming page.
bajivi keeps your personal information with the highest level of protection. Your data is used solely for operating the platform — it is not shared with any third-party advertisers or organisations. For full details, please read our Privacy Policy.
bajivi's customer support is available 24 hours a day, 7 days a week via Bengali live chat. You can also reach us by email: [email protected]. We are always ready to help with any questions, complaints, or technical issues.
Need more help?
24/7 Live Chat Support
Speak directly with our support team in Bengali. For your account, payments, or games — get instant help on any topic, day or night.
Email Support
For detailed queries, email us at: [email protected] — our team will reply as quickly as possible.
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